Question 1

What is the Noosa Waters underground TV cable system?

Accepted Answer

The television reception in Noosa Waters via usual antenna systems is poor. Initially to overcome the problem coaxial cables connected each residence
 to a tower with aerials located in Skipper Place. This tower receives a strong signal for all local channels and Brisbane channels. The cable system is privately owned and operated by ReddeNet Pty Ltd Ph 07 5452-7200. A small annual fee (currently $60 pa) applies.

Question 2

To whom do I speak about electricity supply?

Accepted Answer

For supply problems: 
Energex - Faults: Ph 136262 
Fallen power lines: Ph 131962. 
For connections and new services there are many retail service providers because we have a competitive market in SE Qld. You should shop around because prices vary considerably. Major RSP’s include AGL, Alinta, Ergon, Origin plus many more.

Question 3

Who is the water supplier?

Accepted Answer

Unity Water is the monopoly supplier. Ph 1300 086 489.

Question 4

Who should I contact about internet and landline access?

Accepted Answer

The NBN broadband service was connected in Noosa Waters during June 2017. There are many Retail Service Providers (RSPs) available to use in Noosa Waters including - Telstra, Optus, Vodafone, Internode, iiNet and Aussie Broadband.
 For a full list go to https://www.nbnco.com.au/residential/ service-providers. But shop around because prices vary significantly between RSPs. If you have
 a fault the technician will be working for NBN so the backup service is the same. RSPs that do not use overseas call centres generally have a higher level of customer satisfaction.

Question 5

Who is the local council?

Accepted Answer

Noosa Council services the estate and collects rates. They are primarily responsible via legislation for - 
Waste disposal/ Maintenance of (most) roads, parks, beaches and reserves / Planning and development permits / Regulation of parking, animals, short term rentals and land use. They are also the regulator of the Crown lease comprising the Noosa Waters canal system.

Question 6

How is waste managed?

Accepted Answer

The Council collect household waste on a weekly basis (red top bins each week with yellow and green top bins alternating each week). Refer to the following for more information HTTPS://WWW.NOOSA.QLD.GOV.AU/BIN- COLLECTION- DAYS . 
Discharging or depositing of waste (including liquids, household rubbish, appliances, furniture and garden debris) in the gardens, parks or waterways of Noosa Waters is prohibited and attracts fines of up to $12,000.

Question 7

Are there any unusual conditions regarding land use in Noosa Waters?

Accepted Answer

Non waterfront allotments are not subject to any extra- ordinary conditions.

Waterfront allotments are not permitted to erect structures or excavate within 4.5 metres of revetment walls along the waterside. These conditions are in place to ensure; 
• The revetment walls are protected from any additional loading, so all property owners’ walls are not put at risk. 
• All waterfront properties are able to accept a proportion of flood waters, when needed. 
• The amenity of nearby neighbours is not adversely affected.

Be aware that under council building regulations no building activity is allowed within 4.5 metres of the revetment wall. To avoid any costly delays and fines, you, your builder and your building certifier all must consult Noosa Council.

Question 8

Who maintains the parks and gardens?

Accepted Answer

The parks and gardens are owned and maintained by Noosa Council with assistance from some NWRA member volunteers. Maintenance is prioritised based on public use, with most gardens receiving care and attention monthly. Some smaller spaces that are used less often are cared for at three-monthly intervals.

Question 9

What do I need to know about the Noosa Waters waterway system?

Accepted Answer

The canals, lock and weir are all on crown lease that is managed by Noosa Council. The cost of maintaining the canal system is reimbursed to Noosa Council through waterfront allotment owners paying additional rate levies.

The effect of tides on water levels (and revetment walls) within the estate is mitigated by a lock located at the end of Laburnum Street.

The Noosa Waters estate is designed to accept some of the flood waters in the Noosa River. Residences should be unaffected but roads may become inundated. 
All residents in Noosa Waters are entitled to use the canal waterways for recreational purposes. Non-waterfront allotments that require lock access will be invoiced by Noosa Council the standard waterfront lock and weir levy.
 
There is a speed limit of four knots (brisk walking pace) on the Noosa Waters waterway. This is to ensure the wake from vessels does not cause erosion beneath revetment walls. Repairs to revetment walls are the responsibility of the allotment owners which is also why most people consider excessive speed to be bad behaviour.

Owners of waterfront allotments can apply to Noosa Council for permission to erect a small jetty on the crown lease in front of their block – strict regulations apply. Inside Noosa Waters, vessels are only permitted to moor alongside a jetty approved by the Council. Anchoring or tying up alongside revetment walls is unsafe and prohibited by Council.

Noosa Waters Residents Association

Frequently asked questions